Shoplogix IMS Documentation
Welcome to the Shoplogix IMS documentation. IMS is a continuous, batteryless IoT platform for monitoring industrial assets — including steam traps and rotating machinery — so your maintenance teams can act on real data rather than scheduled guesswork.
What You Can Monitor
| Product | What It Monitors |
|---|---|
| Steam Trap Monitoring | Steam traps — detects failures, unexpected cold events, and calculates cost of steam loss |
| Machine Health Monitoring | Rotating equipment — tracks vibration levels and triggers alarms on threshold crossings |
How You Access It
| Interface | Best For |
|---|---|
| Shoplogix IMS | Day-to-day monitoring, dashboards, alert management, and user administration |
| REST API | Custom integrations, data export, programmatic asset management |
| Webhooks | Real-time event delivery to your own systems |
| MQTT Streaming | High-throughput sensor data streaming to your OT network |
Platform Highlights
- Batteryless sensors — Eversensors harvest energy from the environment and transmit continuously without battery replacement
- Continuous monitoring — Readings arrive every ~60 seconds, 24/7
- Automatic alerts — Email notifications and webhooks fire on state changes, not on a polling schedule
- API-first — Everything in the Insights UI is also accessible via the REST API
- Role-based access — Eight privilege levels so you can give each team member the right level of access
New to Shoplogix?
If this is your first time setting up the platform, the Getting Started guide walks through hardware verification, asset configuration, notification setup, and team onboarding in order.
For details on the physical sensors and gateways, see the Hardware Reference.
Getting Help
Email ims-support@shoplogix.com with questions, problem reports, and documentation feedback. The Feedback & support button in the bottom-right corner of every page prepares that email for you and attaches the page you are reading — see Support & Feedback for what to include.
For account changes, new sites, and hardware orders, contact your Shoplogix account team.